At CAMO HQ, your satisfaction is our priority. Every item is made to order using advanced print-on-demand technology, and we take great care in crafting each product. That said, we understand that sizing or material expectations may vary, and we’re here to help make it right.

Return Eligibility

• Returns must be initiated within 30 days of the original order date.
• Items must be returned in new, unworn, and unwashed condition, free from damage, odors, or alterations.
• We cannot accept returns for items that show signs of wear or use.

How to Initiate a Return

1. Log in to your account at www.camohq.com using the email you used at checkout.
2. Navigate to your Order History and select the item you wish to return.
3. Click “Request Return”, include your reason, and ad any notes if needed.
4. Wait for our team to review and approve your request.
5. Once approved, we will send you a return shipping label.

Refund & Return Label Policy

• If the return is due to a product defect or order error, we will cover the return shipping cost and issue a full refund or replacement.
• If the return is not due to a defect, the cost of the return label will be deducted from your refund total.
• Refunds are processed after we receive and inspect the returned item.

No Exchanges – Sizing Support

Because our products are made to order, we do not offer traditional exchanges. However, if you ordered the wrong size, we’re happy to offer a 50% discount code for a corrected replacement item (or a similar product). If the error was on our end, we’ll replace it at no cost to you.

Ordering Tip

To ensure the best experience, we encourage placing a small initial order to confirm sizing, fit, and material feel before ordering larger quantities. This helps ensure that your chosen product meets your expectations in every way.

If you have any questions or need assistance, please reach out via our chat feature—we’re here to help and look forward to serving you!

At CAMO HQ, we proudly ship worldwide from our trusted global partner facilities. Once you place an order, it typically takes 3–7 business days to fulfill, as each item is made to order with care. Shipping times vary depending on your location: USA orders arrive in approximately 3–4 days, Europe in 6–8 days, Japan in 4–8 days, Australia in 2–14 days, and other international destinations in 10–20 days. We’re committed to delivering your custom camouflage gear as quickly and efficiently as possible, no matter where you are in the world.

To ensure you get the right size when ordering from CAMO HQ, we strongly recommend checking our size charts, available on every product page. We provide both BODY MEASUREMENTS and PRODUCT MEASUREMENTS tables to guide you in selecting the best fit. Because our items are print-on-demand and come from multiple manufacturing partners, sizing may vary slightly between products. For the most accurate fit, take your measurements and compare them directly to the chart provided. If you’re between sizes, we recommend sizing up for a more relaxed feel. Still unsure? Don’t hesitate to reach out—our team is always happy to help!

At CAMO HQ, we strive to provide accurate mockup images for every product, but it's important to understand that color appearance can vary between your screen and the final printed item—especially due to fabric type. Our mockups are digital representations, while actual products are printed using advanced sublimation or direct-to-garment (DTG) techniques. Polyester products tend to display colors more vibrantly and consistently, while cotton fabrics may appear softer or slightly muted due to how natural fibers absorb ink. These differences are normal and expected in print-on-demand production. We appreciate your understanding as we continue to balance accuracy with quality across a wide range of materials.