Most CAMO HQ products are made to order after your purchase is placed.

• Production time: 3–7 business days
• U.S. shipping: 3–7 business days after production
• European shipping: 3–10 business days after production
• Other international destinations: 7–21 business days after production

Delivery times may vary during holidays, high-volume periods, severe weather, customs processing, or carrier delays.

No. Delivery dates shown at checkout, on order-status pages, or through tracking services are estimates only and are not guaranteed delivery appointments.

Production delays, carrier conditions, severe weather, holidays, customs processing, incorrect address information, and local delivery conditions may affect the final delivery date.

Customers planning trips, reunions, holidays, tournaments, historical events, or other deadlines should place their orders well in advance.

CAMO HQ products are fulfilled through trusted production partners located primarily in the United States, Europe, Mexico, Canada, and Asia.

Many European and international orders are fulfilled from Latvia. A limited number of specialty products may ship from an Asia-based production partner.

The fulfillment location may vary depending on the product, size, color, inventory availability, and shipping destination.

Yes. CAMO HQ ships to many destinations worldwide.

International delivery times vary depending on the destination country, customs processing, local postal service, carrier availability, and regional restrictions.

Unless specifically stated at checkout, international customers are responsible for any import duties, taxes, customs fees, brokerage charges, or local delivery fees required by their country.

CAMO HQ does not control these charges and cannot predict the amount that may be assessed.

Some orders contain products made at different production facilities. When this happens, items may ship separately and arrive on different days.

You may receive more than one shipping confirmation or tracking number. This is normal and does not necessarily mean anything is missing from your order.

Carrier delays may occur after an order leaves the production facility.

Tracking updates can pause while a package moves between shipping hubs, countries, customs facilities, or local carriers. A temporary pause in tracking does not automatically mean the package is lost.

CAMO HQ will help review the available tracking information and determine whether additional action is appropriate.

Packages may be returned because of:

• An incorrect or incomplete address
• An unclaimed package
• Refusal of delivery
• Failed delivery attempts
• Customs issues
• Failure to pay required import fees
• Carrier restrictions

Customers may be responsible for reshipping costs when the address entered at checkout was incorrect or the package was refused, abandoned, or left unclaimed.

Yes. Customers are responsible for providing a complete and accurate shipping address at checkout.

Please verify the street address, apartment or unit number, city, state or province, postal code, and country before submitting your order.

CAMO HQ cannot guarantee replacement or reimbursement for packages delivered according to the address provided with the order.

Once your order ships, you will receive a shipping confirmation email containing a tracking link.

You can also track your shipment directly through the CAMO HQ order tracking page:

Track Your CAMO HQ Order →

Enter your tracking number or the requested order information to view the latest available shipping updates. If your order ships in more than one package, you may receive multiple tracking numbers.

If you created a CAMO HQ customer account, you may also log in to review your order status and available tracking information.

Tracking may take 24–48 hours to activate after a shipping label is created.

Updates can also pause while packages move between facilities, countries, customs locations, or carrier networks.

If tracking has not updated for several business days, contact CAMO HQ support with your order number.

Please check:

• Around the delivery area
• Side or rear doors
• Mailboxes and parcel lockers
• With family members or household members
• With neighbors
• Apartment offices or mailrooms
• Building management
• With the local carrier

Some carriers mark packages delivered shortly before the final drop-off.

If the package is still missing after 24 hours, contact CAMO HQ support.

Because most CAMO HQ products are made to order, your order may remain in production for several business days before tracking becomes available.

• Order confirmed: Your order has been received.
• In production: Your item is being printed, cut, sewn, embroidered, or prepared.
• Partially fulfilled: Part of your order has shipped while another item is still being produced.
• Fulfilled: The order has shipped and tracking has been issued.

A lack of tracking during the normal production period does not mean your order has been forgotten.

Most CAMO HQ products require approximately 3–7 business days for production before shipment.

Certain products, fulfillment locations, or high-volume periods may require additional production time. Weekends and holidays are not counted as business days.

Please allow the stated production period to pass before requesting an order-status update.

Most CAMO HQ products are produced after an order is placed.

This allows us to offer a large selection of camouflage patterns, colors, product types, and sizes while reducing unnecessary inventory, overproduction, and waste.

Most CAMO HQ products require approximately 3–7 business days for production before shipping.

Production time does not include shipping transit time.

Certain products may be completed sooner, while specialty, embroidered, cut-and-sew, or high-volume items may take longer.

Orders move into production quickly.

If you need to request a change or cancellation, contact CAMO HQ as soon as possible. Once production begins, changes and cancellations are generally no longer possible.

Address, size, color, product, and pattern changes cannot be guaranteed after an order has been submitted.

CAMO HQ products are manufactured through a network of trusted production partners located primarily in the United States, Europe, Mexico, Canada, and Asia.

The country of manufacture varies by product type, availability, order destination, and fulfillment location.

Yes. Production partners may occasionally update fabrics, garment construction, sizing, labels, manufacturing details, or available colors.

CAMO HQ works to keep product pages accurate, but minor specification changes may occur without advance notice.

Because most CAMO HQ products are custom-made to order, we generally do not accept returns for:

• Buyer’s remorse
• Change-of-mind purchases
• Ordering the wrong size
• Ordering multiple sizes with the intent to return one
• Normal color variation
• Normal pattern-placement variation
• Minor differences between product mockups and finished items

However, we understand that first-time buyers may have sizing concerns. If this is your first CAMO HQ order and you purchased one item, contact us if there is a sizing issue.

While we cannot guarantee an exchange or replacement, we will do our best to work with you when possible.

We will gladly assist with:

• Defective products
• Printing errors
• Manufacturing defects
• Incorrect items received
• Significant damage
• Eligible first-time sizing concerns

Any product issue must be reported within 7 days of delivery.

Please review the product-specific sizing chart carefully before ordering.

Since most items are produced on demand, we generally cannot accept returns or exchanges for incorrect size selection.

First-time buyers who purchased one item may contact us, and we will do our best to work with them when possible.

Contact CAMO HQ within 7 days of delivery.

Please include:

• Your order number
• Your full name
• A description of the issue
• A photo of the entire item
• Clear close-up photos of the defect
• A photo of the shipping label or packaging when relevant

Photos are required so we can document the issue and determine the appropriate resolution.

Contact CAMO HQ within 7 days of delivery.

Include your order number and clear photos showing the item received, the product label, and the packaging.

Do not discard the item or packaging until the issue has been reviewed.

No. Minor color differences between products, fabrics, production runs, computer screens, product mockups, or older items are normal and are not considered defects.

Exact color matching cannot be guaranteed.

No. All-over print products are individually cut and sewn, so pattern placement may vary from the product image and from one item to another.

Normal differences in placement, scale, seam alignment, or crop are not considered defects.

No. CAMO HQ apparel is designed as camouflage-inspired leisure, athletic, outdoor, and lifestyle wear.

Our jersey and performance products may use durable fabrics suitable for training, outdoor recreation, airsoft, paintball, fitness, and everyday wear, but they are not military-issued tactical equipment, protective equipment, or certified combat uniforms.

Many CAMO HQ products use performance fabrics designed for movement, training, outdoor recreation, and everyday use.

Durability varies by product type, fabric, construction, and intended use. Please review the product description and care instructions before ordering.

Use the sizing chart provided on the individual product page.

Sizing may differ between T-shirts, jerseys, hoodies, jackets, leggings, shorts, swimwear, and specialty products.

Do not assume that the same size will fit identically across every CAMO HQ product.

For the best results, compare the product measurements to a similar garment you already own.

Many products use U.S.-style sizing, but sizing may vary by manufacturer and product.

Always use the specific chart shown on the product page rather than relying only on your usual size.

No. Exact color matching cannot be guaranteed between products, fabrics, fulfillment locations, or separate production runs.

Minor shade differences may occur because of:

• Different fabric types
• Dye lots
• Printing methods
• Ink absorption
• Separate production runs
• Manufacturing locations
• Normal aging, washing, or wear

Most items ordered together will appear reasonably consistent, but no manufacturer can guarantee that two separately produced articles will be perfectly identical unless they come from the same material and production lot.

Color variation is not considered a defect and is not eligible for return or exchange.

We make every effort to display products accurately, but actual products may vary slightly from online images.

Differences may result from:

• Screen or monitor settings
• Device brightness
• Fabric texture
• Printing method
• Product size
• Pattern placement
• Lighting conditions
• Production location

Product images and mockups are visual representations and may not show every possible variation.

Not always.

All-over print products are cut and sewn individually, so pattern placement may vary from one item to another.

Specific shapes, colors, or camouflage elements may appear in slightly different positions than shown in the product mockup.

These normal differences make each item slightly unique and are not considered defects.

Perfect pattern alignment cannot be guaranteed on all-over print garments.

The front, back, sleeves, pockets, collars, hoods, and other panels may be printed and assembled separately.

Small alignment differences at seams, pockets, zippers, or panel connections are a normal part of cut-and-sew production and are not considered manufacturing defects.

During all-over print production, certain folds, seams, stitching areas, or fabric edges may receive less ink coverage.

Small white or lighter areas may occasionally appear near:

• Seams
• Underarms
• Collars
• Pockets
• Zippers
• Stitching
• Folded fabric areas

Minor occurrences are normal for this production method. Significant printing issues should be reported within 7 days of delivery with clear photographs.

Yes. Camouflage patterns may be scaled, cropped, or positioned differently depending on the dimensions, cut, and printing requirements of each product.

The same design may look larger or smaller on a shirt, jacket, bag, blanket, hat, or accessory.

Some printed fabrics may appear lighter when stretched because the interior fibers become more visible.

This is especially common with:

• Leggings
• Compression garments
• Swimwear
• Athletic fabrics
• Stretch shorts
• Fitted tops

This is a normal characteristic of printed stretch fabric and is not considered a defect.

Products, colors, sizes, and fulfillment locations may change because of supplier availability, production limitations, manufacturing changes, or product discontinuation.

An item previously offered by CAMO HQ may not always remain available.

When a restock notification option is available on the product page, you may enter your email address to receive an update.

Because many CAMO HQ products are made to order, an unavailable item may be discontinued rather than temporarily out of stock.

Always follow the care label attached to your item.

Unless otherwise stated, we generally recommend:

• Machine wash cold
• Wash with similar colors
• Use mild detergent
• Do not use bleach
• Avoid fabric softener on performance fabrics
• Tumble dry low or hang dry
• Do not dry clean unless the label allows it
• Do not iron directly over printed areas

Proper care helps preserve the color, print quality, fabric performance, and shape of the garment.

Yes. All printed and dyed fabrics may gradually fade because of:

• Washing
• Sunlight
• Abrasion
• Chlorine
• Salt water
• Sweat
• Heat
• Detergents
• Normal wear

Following the product’s care instructions will help extend its life.

Normal fading caused by use, age, or improper care is not considered a manufacturing defect.

We do not recommend bleach or harsh stain removers unless the care label specifically allows them.

These products may damage the fabric, fade the print, or alter the camouflage colors.

Yes. CAMO HQ offers automatic wholesale savings on qualifying orders. Use code WHOLESALE20 for 20% off orders of $500 or more, or WHOLESALE25 for 25% off orders of $1,000 or more. Discounts apply to eligible products before shipping and taxes and cannot be combined with other promotions.

CAMO HQ also offers an ongoing 15% discount for veterans, active-duty military members, police officers, firefighters, and EMS personnel. Use code VETERAN at checkout. Promotional, loyalty, wholesale, and service-member discounts generally cannot be combined unless the offer specifically states otherwise. Discounts must be applied before checkout is completed and normally cannot be added retroactively to a previous order.

CAMO HQ accepts most major payment methods, including:

• Visa
• Mastercard
• American Express
• Discover
• PayPal
• Shop Pay
• Apple Pay
• Google Pay

Available payment methods may vary by country, device, or checkout location.

Yes. CAMO HQ uses secure, encrypted payment processing through trusted payment providers.

We do not store your complete credit card information on our servers.

Contact CAMO HQ immediately with your order number and the corrected address.

If the order has not entered production or shipment, we will do our best to update it.

Once an order ships, address changes are generally no longer possible.

Unless specifically stated otherwise, discount codes cannot be combined with other promotions, automatic discounts, special offers, or store credits.

Discounts must generally be applied at checkout.

CAMO HQ cannot guarantee that a discount can be added after an order has been placed.

A discount code may not work because:

• It has expired
• It has already been used
• It applies only to certain products
• A minimum purchase is required
• It cannot be combined with another offer
• The customer or order is not eligible
• The code was entered incorrectly

Review the promotional terms or contact support if you believe the code should apply.

Store credit is generally linked to the customer account or email address associated with the original order.

Available credit may be applied to an eligible future purchase during checkout.

Store credit has no cash value and cannot generally be transferred to another customer.

CAMO HQ gift cards are delivered electronically and may be used on eligible purchases through the CAMO HQ website.

Any expiration date or usage restrictions will be stated in the gift card terms or required by applicable law.

Yes. CAMO HQ welcomes suggestions for new camouflage patterns and may consider historical, regional, environmental, seasonal, or original pattern concepts that fit our collection.

Submitting a request does not guarantee that the pattern will be produced.

CAMO HQ will not reproduce copyrighted, trademarked, licensed, proprietary, or otherwise protected camouflage patterns without proper authorization.

We may instead develop an original, non-infringing design inspired by a general terrain, color palette, historical era, or camouflage style.

No. CAMO HQ does not knowingly reproduce copyrighted, trademarked, licensed, proprietary, or otherwise protected camouflage patterns without authorization.

Some CAMO HQ designs may be inspired by broad historical eras, natural environments, color palettes, or camouflage traditions, but they are presented as independent commercial designs and are not represented as official military-issued patterns unless clearly stated.

No. Unless specifically stated, CAMO HQ is not affiliated with, endorsed by, sponsored by, or officially connected to any military branch, government agency, camouflage manufacturer, brand owner, or rights holder.

Historical references are provided for educational and descriptive purposes.

Some CAMO HQ collections are inspired by historical camouflage traditions, while others are modern adaptations, recreations, fictional concepts, environmental designs, or original CAMO HQ patterns.

Product descriptions identify the general inspiration when appropriate.

CAMO HQ apparel is commercially produced and should not be assumed to be government-issued, military-certified, or an exact reproduction of original field equipment.

Some camouflage names, designations, and pattern identities may be copyrighted, trademarked, proprietary, licensed, or otherwise legally protected.

CAMO HQ may use a descriptive, historical, environmental, or original name instead of a protected commercial or military designation.

Yes. You may contact CAMO HQ regarding an original pattern you created or legally own.

You must have the legal right to submit the design and authorize its use. CAMO HQ may request proof of ownership or written permission before considering the design.

Submission does not guarantee production, licensing, purchase, or acceptance.

No. CAMO HQ will not copy artwork, textile patterns, camouflage designs, logos, graphics, or intellectual property owned by another person, company, organization, or government entity.

We may consider creating an original design based on a broad terrain, color palette, historical era, or environmental concept.

We frequently receive this question from customers who would like to see our camouflage patterns offered on traditional military-style uniforms, such as BDUs, ACUs, combat shirts, and tactical field apparel.

At this time, CAMO HQ does not offer BDU uniforms or military-grade tactical uniforms.

Our current product line focuses on camouflage-inspired apparel, athletic wear, jerseys, hoodies, jackets, leggings, shorts, bags, accessories, and lifestyle products.

We understand there is strong interest in offering many CAMO HQ designs on traditional field uniforms, and we continue to evaluate future opportunities based on demand, production capacity, cost, and legal considerations.

CAMO HQ may consider original camouflage concepts, color variations, or commercial design projects depending on the scope of the request.

We will not copy protected patterns, third-party artwork, licensed designs, or intellectual property owned by another company or organization.

Custom opportunities may be available depending on the product, quantity, design, production requirements, and delivery timeline.

Contact CAMO HQ with:

• The product you are interested in
• Estimated quantity
• Sizes
• Design requirements
• Shipping destination
• Required delivery date

Custom work is not guaranteed and may require additional setup, design, or production fees.

No. CAMO HQ does not guarantee exact replicas of government-issued uniforms, official military equipment, or protected camouflage patterns.

Our products are commercially produced lifestyle and athletic items unless otherwise specified.

The CAMO Encyclopedia is a growing educational reference library covering the history, development, use, visual characteristics, and influence of camouflage patterns from around the world.

The guide includes historical camouflage, pattern families, military design traditions, environmental concepts, and original camouflage styles.

CAMO Encyclopedia

Yes. CAMO HQ continues to expand its educational Camouflage Pattern Guide with articles covering historical camouflage development, pattern families, military history, environmental design, and influential camouflage traditions.

New articles are selected according to:

• Historical importance
• Customer interest
• Research availability
• Educational value
• Intellectual-property considerations

Educational coverage of a pattern does not mean that CAMO HQ produces, sells, or is authorized to reproduce that pattern.

No. CAMO HQ may publish educational or historical information about a camouflage pattern that is not offered for sale.

Historical discussion does not imply ownership, affiliation, endorsement, licensing, or authorization.

CAMO HQ works to provide well-researched and useful educational information.

Camouflage history can involve conflicting sources, unofficial names, field variations, reproduction versions, and differences between military records and collector terminology.

Articles may be updated as better information becomes available.

You can contact CAMO HQ through:

• The chat function on our website
• The contact form on our Contact page
• Email at support@camohq.com
• Text message at 1-801-214-8354

The phone number is monitored for text messages only. We do not generally answer voice calls on this line.

We typically respond within 24 hours, excluding weekends and holidays.

During high-volume periods, response times may be slightly longer.

Sending multiple messages about the same issue may slow the review process, so please include all relevant information in one message whenever possible.

To help us assist you quickly, please include:

• Your order number
• Your full name
• The email address used at checkout
• A clear description of your question or issue
• Photos when reporting a product problem

• • The correct shipping address when requesting an address change

Please provide:

• Your order number
• A photo of the entire item
• Close-up photos of the issue
• A photo of the product label when available
• A photo of the shipping label or packaging when relevant
• A brief explanation of what is wrong

Do not discard the item or packaging until the issue has been reviewed.

You may send a message through an official CAMO HQ social media account, but order-related issues are handled more efficiently through email, website chat, or the contact form.

For security and accuracy, do not post your order number, address, phone number, or payment information publicly.